Use Cases

Outcomes, not promises.

Real engagements where our AI Agent Orchestration Platform delivered measurable automation, lower headcount, faster decisions and decommissioned legacy tooling - with better outcomes for customers.

01Fintech & Banking Engaged for 9 months across discovery, build and rollout.

Automated back-office operations for a digital bank

We deployed our AI Agent Orchestration Platform to handle reconciliation, KYC review and customer onboarding workflows end to end, replacing several manual teams and legacy tools.

KYC & onboarding verification agents Reconciliation agents across ledger systems Tier-1 customer support agents Reporting agents replacing a BI add-on

Headcount on workflow

Before

24 FTE

After

9 FTE

Annual operating cost

Before

€2.1M

After

€0.7M

Decision turnaround

Before

3-5 days

After

Under 2 hours

New product launch

Before

14 weeks

After

5 weeks

Legacy tools decommissioned

Before

6 platforms

After

2 platforms

Customer satisfaction (CSAT)

Before

78%

After

94%

02E-Commerce & Retail Delivered in 6 months, with the first agents live in week 10.

End-to-end order and fulfilment automation

For a multi-region retailer, we orchestrated agents across inventory, order routing, returns and supplier communication - cutting manual handling and retiring several point tools.

Order routing & allocation agents Returns triage agents Supplier communication agents Pricing & promotion review agents

Operations headcount

Before

18 FTE

After

6 FTE

Cost-to-serve per order

Before

€3.40

After

€1.05

Pricing decisions

Before

Weekly

After

Real-time

New market entry

Before

8 weeks

After

2 weeks

Software decommissioned

Before

4 tools

After

1 platform

Customer satisfaction (CSAT)

Before

82%

After

91%

03Travel & Hospitality 12-month programme with phased agent rollout.

Autonomous customer and supplier ops

We implemented orchestration agents to handle booking changes, supplier reconfirmations and refund processing, removing manual queues and legacy middleware.

Booking modification agents Supplier reconfirmation agents Refund & dispute agents Demand forecasting agents

Contact-centre headcount

Before

32 FTE

After

11 FTE

Annual run cost

Before

€3.4M

After

€1.2M

Avg. decision time

Before

26 hours

After

4 minutes

Campaign time to market

Before

6 weeks

After

9 days

Systems retired

Before

7 systems

After

3 systems

Customer satisfaction (CSAT)

Before

74%

After

90%

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